Most destinations in Australia will be within 2-4 working days. Remote destinations will usually take up to 7 working days. Orders are processed Monday to Friday (excluding public holidays). Orders placed after 3 pm AEST may be processed from the next business day. NB: orders placed between 21st December and 6th January may only be processed from 7th January due to holiday closure.
Please check all your order details carefully before processing your order. The shipping address cannot usually be changed after an order is placed. However, if you email us early enough with the correct address and your order has not been shipped yet, we may be able to make the change for you.

Shipments are only made available Australia-wide.

PTPFit.com is currently unable to ship internationally, but ordering/store purchasing options are currently available in several other countries: in New Zealand (Rebel Sport), the Middle East (GO Sport + Sun & Sand Sports), Germany (Intersport), the UK (Sports Direct), Canada (SportChek), Indonesia (PrimaFit + Planet Sports) and the Philippines (SRI). If you do not reside in Australia, please contact the relevant store in your home country directly to enquire.

Please note, PTPFit.com does not ship to PO Box addresses, Armed Forces Addresses, Private Parcel Lockers and international re-shippers or businesses that forward packages to international addresses.

When you spend $75AUD or more, free standard shipping is automatically applied during checkout. If your order includes the Fascia Release Roller Large, free shipping applies to orders $85AUD and above. Orders below $75 AUD are charged a flat delivery rate of $9.95 AUD within Australia. Orders containing the Fascia Release Roller Large and are under $85AUD are charged at a flat rate of $14.95
Tracking information will be emailed to you when your order ships. You will be able to enter this tracking information on the courier’s website (StarTrack) and access your estimated delivery date.
All bookings are made with Authority to Leave. If the delivery driver did not find a safe place to leave your parcel in your absence, it will be dropped off at the nearest carrier depot. If you missed a delivery, please call StarTrack on 13 2345 (from 8:00am to 6:00pm) to arrange a redelivery, redirection or collection.
- Credit Cards: Visa and MasterCard
- Prepaid gift cards: Visa and MasterCard (please enter details in the credit/debit card field during eWay Direct checkout)
- Paypal: if you are using PayPal to purchase, you must have an Australian account
- All credit/debit cards must have a billing address in Australia.
- Payments cannot be split between multiple credit cards.
- PTPFit.com does not accept purchase orders, cash, checks or money orders.
We cannot accept exchanges for change of mind. Please make sure you select your product(s) carefully.
Please contact us immediately at info@ptpfit.com; we may be able to cancel your order if it has not been packed/shipped yet.
Please contact us at info@ptpfit.com within 30 days of the date recorded on the order receipt and indicate your personal details, invoice number and product, along with the reason why you believe the product is faulty. We will exchange a faulty/defect product bought in Australia if it is found there was a production error. This does not apply where a defect has been caused by careless or improper handling, non-adherence to operating instructions, improper installation, other abuse or misuse caused by the Customer or a third party or by fair wear and tear. If you purchased a product outside Australia, the store of purchase will be able to assist you as we do have agreements in place.
The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.
You have successfully subscribed!