FAQ – PTP Fitness

Please check all your order details carefully before processing your order. If you would like to change your shipping address, simply go to your profile to amend. This will help us to speed up the dispatching process.

Shipments are only made available Australia-wide.

PTPFit.com is currently unable to ship internationally, but ordering/store purchasing options are currently available in several other countries: in New Zealand (Rebel Sport), the Middle East (GO Sport + Sun & Sand Sports), Germany (Intersport), the UK (Sports Direct), Canada (SportChek), Indonesia (PrimaFit + Planet Sports) and the Philippines (SRI). If you do not reside in Australia, please contact the relevant store in your home country directly to enquire.

Please note, PTPFit.com does not ship to PO Box addresses, Armed Forces Addresses, Private Parcel Lockers and international re-shippers or businesses that forward packages to international addresses.

Most destinations in Australia will be within 2-4 working days. Remote destinations will usually take up to 7 working days. Orders are processed Monday to Friday (excluding public holidays). Orders placed after 3 pm AEST may be processed from the next business day. The COVID-19 pandemic has created an unprecedented focus on home fitness. As a result, there may be a delay in receiving your order.
When you spend $75AUD or more, free standard shipping is automatically applied during checkout. If your order includes the Fascia Release Roller Large, free shipping applies to orders $85AUD and above. Orders below $75 AUD are charged a flat delivery rate of $9.95 AUD within Australia. Orders containing the Fascia Release Roller Large and are under $85AUD are charged at a flat rate of $14.95
Tracking information will be emailed to you when your order ships. You will be able to enter this tracking information on the courier’s website (StarTrack) and access your estimated delivery date.
All bookings are made with Authority to Leave. If the delivery driver did not find a safe place to leave your parcel in your absence, it will be dropped off at the nearest carrier depot. If you missed a delivery, please call StarTrack on 13 2345 (from 8:00am to 6:00pm) to arrange a redelivery, redirection or collection.
- Credit Cards: Visa and MasterCard
- Prepaid gift cards: Visa and MasterCard (please enter details in the credit/debit card field during eWay Direct checkout)
- All credit/debit cards must have a billing address in Australia.
- Payments cannot be split between multiple credit cards.
- PTPFit.com does not accept purchase orders, cash, checks or money orders.
We cannot accept exchanges for change of mind. Please make sure you select your product(s) carefully.
Please contact us immediately at info@ptpfit.com; we may be able to cancel your order if it has not been packed/shipped yet.
Please contact us at info@ptpfit.com within 30 days of the date recorded on the order receipt and indicate your personal details, invoice number and product, along with the reason why you believe the product is faulty. We will exchange a faulty/defect product bought in Australia if it is found there was a production error. This does not apply where a defect has been caused by careless or improper handling, non-adherence to operating instructions, improper installation, other abuse or misuse caused by the Customer or a third party or by fair wear and tear. If you purchased a product outside Australia, the store of purchase will be able to assist you as we do have agreements in place.
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